Certified Information Security Manager (CISM) Practice Exam

The statement is false because evaluating a security program effectively requires a combination of both quantitative and qualitative metrics. Quantitative metrics provide numerical data that can be measured, tracked, and analyzed objectively, such as the number of incidents detected or the time taken to respond to a breach. However, qualitative metrics add significant value by capturing contextual, non-numerical information that helps to understand the effectiveness of the security program.

For instance, qualitative data might include feedback from security personnel on operational challenges or insights drawn from user satisfaction surveys regarding the security awareness training. These qualitative insights are crucial for comprehensively assessing the program's impact and identifying areas for improvement that quantitative data alone might not reveal.

A successful evaluation of a security program therefore requires an integrated approach that leverages both types of metrics to create a nuanced understanding of its effectiveness and to inform strategic decisions moving forward.